Shop policies & Shipping Info
All orders will be shipped to the address you prov account. Please ensure you have the correct information, as the shop does not have the ability to know if your address is incorrect. There will not be any refunds for an incorrect address in your account.
Your Item will be shipped within
4-6 business days if it is a HottestTrendsPrint Item
5-10 business days if it is a Fantasiesbyhope Item
7-14 business days if it is a Made to Order Item
FantasiesByHope and HottestTrendsPrint Delivery Time -
USPS Standard 3-7 business days
USPS Priority 1–3 Days
Once your Item is shipped you will receive an email with your tracking number.
Refunds and Exchanges
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
* IF SOMETHING NEEDS TO BE SMALLER
If something needs to be sized smaller and it's possible for us to alternate, please send the outfit back to us and we will adjust the fitting. Just pay for shipping.
If something was made with your exact measurements given and it does not fit you please don't put the blame on us.
* IF SOMETHING NEEDS TO BE BIGGER
If something needs to be bigger, and or adjusting is not possible. Another item would need to be made. You will need to pay half and we will go half with you on cost of item.
* CUSTOM FIT
We make sure that the clothing is made for your exact measurements. You are solely responsible for choosing the correct size. If something doesn't fit. Please respect our policy.
* IF ANOTHER SIZE IS IN STOCK
If your size doesn't fit you and we have another size in stock that will? Just ship the item back to us undamaged, no deodorant stains etc... And we will send you the size requested. Just pay shipping. Always message us before hand to make sure, because the in stock numbers are usually for what material is available, not the actual outfit being pre-made already. Some things in my shop are
LOST OR DAMAGED ITEMS
We cannot be responsible for items lost in the mail or damaged during transit.
If you would like your item to be protected you would need to pay insurance on the item.
In buying our items you are agreeing to our terms and agree to not file a dispute on any items for any reason. You understand there's no refunds and understand that it's against our policy to threaten us in any way to try and get a free item or go against our policy.
Please feel free to contact us with any questions.
Additional policies and FAQs
We are only accepting cancellations within a 15minute time frame.
That's enough time to realize you have accidentally purchased an order twice or by accident before we start making your order asap or shipping it out as soon as you purchase it.
YOU CAN NOT CANCEL IF
You contact later then the time frame.
If your outfit is in the making.
If your outfit is already shipped.